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Knowledge Base

[Resolved] AAGNT-187064: Android OS becomes corrupted when re-enrolling Pixel devices using Workspace ONE Intelligent Hub (76456)

Last Updated: 11/11/2020Categories: TroubleshootingTotal Views: 39124Language:
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Symptoms

When re-enrolling a Pixel device using Workspace ONE Intelligent Hub, the Workspace ONE Intelligent Hub app may crash when sending requests for the Workspace ONE UEM Console server hostname and Group ID. The issue has only been reported on Pixel devices running Android 10.

Once the device restarts, the following message will be displayed:

Cannot load Android system. Your data may be corrupt. If you continue to get this message, you may need to perform a factory data reset and erase all user data stored on this device.

The user then has the options to Try Again or Factory Reset. The device will require a factory reset to resolve the issue at this time.

Version Identified

Workspace ONE Intelligent Hub on Pixel devices running Android 10

Resolution

Google has released fix to Google Play to resolve this issue, the version number for this fix is 81791700 and the provided version name is 17.9.17-all [0] [PR] 284629082.
For more information from Google please check the posted advisory on their EMM Community page.
Note: A Google EMM Communities account is required to access the advisory.

Disclaimer: VMware is not responsible for the reliability of any data, opinions, advice, or statements made on third-party websites. Inclusion of such links does not imply that VMware endorses, recommends, or accepts any responsibility for the content of such sites.

Workaround

Workaround Provided by Google

After the secondary user or work profile has been removed by the user, they need to take the following steps before they reset the device:

Head to the chrome launch icon.

Hold the icon until you see options menu.

Tap on the small   icon. This will take you to the App Info screen.

Tap on the three small dots at the top right corner of the screen

Finally, tap Uninstall Updates

After these steps, you should be able to reset your device with no issues, and if you choose so, go to My Apps and Games located on your play store and update chrome again.

Related Information

For updates on this issue, please click the Subscribe link above this article.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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統合でのアップグレード/移行が正常に完了した後の外部 PSC の廃止 (75177)

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